How we gather, use and protect any information that you give to us when you use our website.
Introduction - Updated May 2018
What personal information do we collect?
Depending on the type of contact we have with you (for example, whether you are registering with us, or you're just browsing) we might collect the following types of information:
- Identification of your past and current visits by finding and using cookies residing on your machine.
- Your name.
- Your contact information including an email address.
- Information obtained from your social media profiles registered with us.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
Data for those under 18 years of age
As part of our registration process we ask you to create a profile and let us know the first name and date of birth of your child. We ask you to share this so that we can enhance the service that we offer through the website and our communications to you. This includes sending you relevant offers, rewards and product suggestions. Sharing this information is completely optional, however some services may unfortunately not be available without this information.
Please note that your child's name may be visible to other users of the website, if you choose the relaxed level of privacy that applies to your registration details. You have the power to change this setting within your account preferences.
When you share this information with us, you represent to us that you are the carer of the child and have the authority to share this information. We will hold this information securely and may use it in our correspondence with you.
Why do we collect personal information?
We endeavour to keep the amount of personal information we request to a minimum at all times. Any data that's shared with us is used only to to deliver an expected service. We seek your consent to the processing of information about you. Consent for the purpose in which you supply your data will be determined by the situation in which you give this information. For example, if you register with us, you will necessarily be supplying us with information which we can use to identify you for future logins.
However, in respect of using your personal information for the purposes of direct marketing, or sharing your data with others, we will give you the choice of opting out. If you choose to opt out of such communication we will hold information showing that you have made this choice.
Understanding the types of personal information we collect
Depending on the the contact we have with you we may collect one or more of the following types of information:
Indirect Information Gathering
In no way does such a cookie give us access to your computer, or any information about you, other than the data you choose to share with us.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and it does not identify you individually.
Note also that third party cookies might be downloaded onto your device as a result of your use of this website. For example if you were to send information from this website to your social media account, your account may require the use of such cookies to enable this transfer to take place. These cookies are not under our control and we disclaim any responsibility for the acts of third party cookies.
Direct Information Gathering
Direct information gathering is done via registration records or cookies. When you make a purchase, register with us, log in, or post comments on this website there is a minimum amount of information required for the website to function and to deliver the expected service. For example, for us to be able to create a customer account we require personal information as means of identification, e.g. an email address and password. Some of the cookies we use are non-essential, but allow the website to be personalised to you, for example remembering your information when you come to login and thereby increase the efficiency of your next visit.
Social Media Data Gathering
Social media data gathering is done via technology we employ to help us identify when you may have encountered us through social media, or to send you targeted marketing messages relating to products we have to offer during your social media experience. The use of this technology does result in our holding your personal contact details and likes and dislikes. We do not categorise this information based on what the law describes as “sensitive personal data”. We do this automatically, however there is a facility for you to stop our processing of such data by managing your browser preferences. You can find out more about this via YourOnlineChoices.
How do we use the personal information we collect?
We use the information we collect to understand your needs and provide you with a better service, in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- To manage promotional offers available to you, offered by us.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
- We may use the information to customise the website according to your interests.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Who do we share your personal information with?
We don't. We don't sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required to by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.
How you can control your personal information
Depending on your individual settings, many web browsers automatically accept some cookies, but you can modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. You are able to control our processing of this data by using the facility at YourOnlineChoices.
You may choose to restrict the collection, or use of your personal information in the following ways:
- If you are asked to supply your personal information on this website, look for the box that you can click to indicate that you want the information to be used by us for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at email@example.com
How do we keep your personal information secure?
We take personal data security seriously and have both physical, electronic and procedural safeguards in place to protect the confidentiality and security of any information transmitted to us.
To safeguard the information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit/debit card number, name and address, which means that only we are able to decode your personal information. However, unfortunately, no data transmission over the Internet can be 100% secure. So whilst we will take all steps reasonably necessary to protect the security of your personal information, we cannot 100% guarantee it. Any information transmitted to our website is done at your own risk.
How to request or change the personal information we have stored
You have the right to request details of personal information which we hold about you under the relevant Data Protection legislation in force at the time. In the first instance we will happily provide a copy of the personal information we hold free of charge. However, subsequent requests may be subject to a small administration fee.
When requested, we will provide the following:
- Confirm the personal data we hold about you
- Provide any supporting materials required
If you believe that any information we are currently holding about you is incorrect or incomplete, please write to us as soon as possible. We will promptly correct any information found to be incorrect.
Under the Rights of Rectification and Erasure (the right to be forgotten), you may ask us at any time to remove information you think is inaccurate or no longer necessary.
If you would like a copy of the information held about you, or to correct any personal information held, please write to firstname.lastname@example.org
How to refine or unsubscribe from communications
You can choose to refine, or opt out of receiving marketing communications from us. If you'd like to refine the communications you receive then you can set your preferences by logging into your account
If you no longer want to hear from us, you can click the ‘Unsubscribe' link at the bottom of any email, or login and set your preferences in your account by following the link above.